Shopping:

Sold out? What if the item I'm interested in is not available in my size?

New items may sell out quickly, but we may be back in stock soon! Please contact our customer service department at: New items may be sold out

That’s pretty quick, but we may get more soon!

Please contact our customer service department via email and we will do our best to notify you if the item is back in stock. Please include

The best email address where you can be contacted when the item is back in stock.

What should I do if the size on the label is different from the size I ordered?

The sizes shown on the website are converted to international sizes before the products are put on the shelves, which are standard and regular. Therefore, if

If you find that the size you received is not the same as the size shown on the website, please don't panic and worry. The size we sent you is correct. Try them on first and see how they work. If they don't fit you, you can definitely return them. (Please check our return policy)

Why is the color of the clothes I received a little different from what I saw online?

The camera's viewing angle and the degree of light may cause a little color difference. Hope you can understand us. If it does not affect

You are concerned about the look and mood of your favorite clothes and we want you to keep them. We will provide you with a promotional code as compensation for future purchases. However, we will do our best to avoid such things.

Are there any store locations?

We only do business online.

Where do you buy our clothes from?

All clothing is from top Chinese brands. So the quality, fabrics and designs are guaranteed, so that we can build our reputation and provide the best service to our customers.

How do I use a discount code?

If you have a discount coupon, when you get to the checkout page you may see an option to enter a number, and this is how to use it.

Not sure about size or have fit questions. How do I find this information?

For general information on sizing, please refer to our size guide. If you still have specific questions about product sizing or measurement guides, please email our customer service department.

Why was my order cancelled?

Due to unforeseen events, the item you ordered is suddenly out of stock and no longer available. We guarantee that this situation is rare. However, if an item in your order is indeed out of stock, we will contact you within 24 to 48 hours to inform you of the cancellation. If your order contains other items, we will still send you those items and the out-of-stock item will be removed from your order for refund.

I need to change something in my order, what do I do?

If you need to change or cancel your order, please contact us immediately. We process and ship quickly (we are fast!). We are unable to make any changes once the package has been processed and sent to the post office.

Can I get more information about the product?

We try to publish as much useful information as possible about all our products to help you buy the product that is best for you.

Each product’s product page includes dimensions, detailed descriptions, care instructions, and most importantly, tons of pictures.

If you feel we need to provide more information to assist you, please let us know what information you would like to see and we will do our best to include it.

Is there any catalogue I can purchase?

With tons of new items every week and hundreds of items available on the web at any given time, plus the ever-changing fashion news, trend features and advice, a paper catalogue simply can’t keep up.

Instead, we prefer to focus on providing our customers with a website that allows you to purchase the items you want at any time, 24 hours a day, 7 days a week, and we believe that pictures and fashion shows can give you a more realistic view of the items you want.

Payment:

How do I pay for my order?

We want to offer you a variety of payment options: We accept Visa, MasterCard as a secure payment method and accept a wide range of credit or debit cards. We also take security very seriously, so your details are safe with us.

All credit and debit card holders are subject to verification and authorization by us and the card issuers to maintain security and prevent fraud.

What currencies can I use?

The available currencies are: USD, EUR, GBP, CAD, AUD, NOK, CHF, SEK, PLN, DKK, JPY, HKD.

Is it safe to use my credit card on the website?

Please don't worry; ordering on our website is safe.

We use industry standard encryption technology when transmitting and receiving customer data exchanged with the website's servers. Your credit card details will not be disclosed.

When you enter your credit card and personal information at checkout, your information is transmitted securely to us using Secure Sockets Layer technology (SSL).

Why might my credit card be declined?

Your credit card may be declined for any of the following reasons:

The card may have expired. Please check that your card is still valid.

You may have reached your credit limit. Contact your bank to confirm that you have not exceeded your authorized purchase limit.

You may have entered incorrect information. Please check that you have completed all required fields correctly.

Please make sure you are using the latest version of your browser. It may be because your browser has some plug-ins installed. Please clear cookies and restart the browser and try again.

Was I charged twice?

Your credit card will only be charged once your order has been shipped.

If you just placed an order, what you see on your bank account is an authorization. This is common practice for banks processing credit card transactions to ensure sufficient funds and the authenticity of the account. This authorization will clear (depending on your bank, it usually clears within 48 to 72 hours). If you need help expediting the process, you can contact your credit card issuing bank.